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Five ways to identify intranet usability issues (14 Jan 2004)
Intranet teams should assign part of their workload and budget to improving the usability of the intranet and actively investigate intranet usability issues.

This article provides five techniques to identify likely usability problems in your intranet. Some techniques provide indications about where the main problems lie, others provide concrete evidence. Each technique can be used alone, or in combination to give you a rich picture of usability issues.
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