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Knowledge management for front-line staff (06 Aug 2003)
Knowledge management is an approach that can benefit all staff within an organisation, from senior management, to front-line staff, and out into the field.

Up to now however, many of the case studies have focused on management and consulting staff, and have not addressed the unique environment that is the public face of an organisation.
Article URL: http://www.steptwo.com.au/papers/kmc_frontline/index.html

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