The two faces of intranet success (08 Apr 2003)
For example, the quality of the content management system and processes is irrelevant if the intranet doesn't deliver what staff require.
Conversely, no amount of usability testing and information architecture activities will lead to a successful project if the authoring tool is too complex and counter-intuitive for business groups to use.
Article URL: http://www.steptwo.com.au/papers/cmb_intrasuccess/index.html
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