The difference between usable and useful (01 Nov 2003)
Thankfully, there has been a growing awareness of the importance of usability and information architecture techniques in the redesign of sites, whether websites or intranets.
These are not sufficient however. Instead, it must be recognised that a site can be perfectly designed, but still useless.
Article URL: http://www.steptwo.com.au/papers/cmb_usablevsuseful/index.html
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