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User-centred redesign of the FaCS intranet (04 Jun 2004)
In the second round of testing (with five new participants and the same scenarios), participants breezed through the test. In some cases participants thought that they had to do something else: they couldn't believe that it was so easy.

In both tests, and in the demonstrations done by the team, staff commented (without prompting) about how much they liked the new look of the intranet, how it was much more logical and more professional.
Article URL: http://www.steptwo.com.au/papers/kmc_facscasestudy/index.html

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