Prolegomena to Future Interface Design (19 May 2001)
Change is difficult. There are vested interests and human inertia to be overcome. We are burdened by legacy systems, and even the people who complain loudest find that new methods, even if far better, require unlearning the old and relearning the new. Improvement is painful, but necessary if information technology is to reach more of humanity and work more effectively and productively with those that are already using it..There are few in the industry who do not preach the mantra of usability. But it is viewed as an arcane art, featuring dubious gurus who pronounce contradictory advice. My work joins that of the few who are turning portions of the art of interface design into an engineering discipline.
Article URL: http://hci.stanford.edu/cs547/abstracts/01-02/011005-raskin.html
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