Designing for the Disadvantaged (24 May 2002)
The truck driver who has just lost his vision and his job and the widow in her 80s who has never touched a computer in her life are simply not interested in becoming computer technology experts in order to read or maintain their independence. The human rights activist who has seen friends and family murdered and daily risks her life to denounce injustice, doesn't have time or the skills to master Pretty Good Privacy and send secure emails, so she sends emails in the clear through a military-controlled ISP and lives with even more risk. Technology tools offer these communities the power to overcome barriers they face, but only if the tools are usable. This seminar will discuss the real-world challenges and needs of some representative groups in using computer technology to access information for daily living, literacy, education, employment and justice.
Article URL: http://hci.stanford.edu/cs547/abstracts/01-02/020524-fruchterman.html
(Jim Fruchterman, Benetech)
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