Building Upon the MyLibrary Concept to Better Meet the Information Needs of College Students (10 Mar 2003)
Early usability testing indicated that the vast majority of students were unaware there was a librarian who served as a subject specialist for each discipline taught on campus. This led to a design for the CoURse Resources pages that includes the name and contact information for the respective specialist, as well as a small photo of the specialist, on every page. In addition, there is an animated image (the only moving object on the page) that serves as a link to "Ask a Librarian," the Libraries' online chat service. The system emphasizes the roles of and encourages communication with the subject specialists and reference staff, incredibly valuable resources often over-looked by students. Already students are coming to the Libraries requesting assistance from the subject specialists by name.
Article URL: http://www.dlib.org/dlib/march03/gibbons/03gibbons.html
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