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Letters: RTFM Opinion concurrence? (27 Feb 2000)
I have worked, to some extent, on three sides of this argument. As a former tech. support dept. manager, I have to say that there are many users of computer equipment and services with unrealistic expectations of the technology. The state-of-the-art in computer technology is such that there is some learning which the user must do in order to get full use of the technology. You must, to use a trivial example, plug your modem into a phone line which is not in use before you can connect to the Internet.
Article URL: http://www.uidesign.net/2000/letters/rtfmfeedback.html

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