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A review of "The Usability Engineering Lifecycle" by Deborah Mayhew (01 Jan 1999)
I think in conclusion that this is a good reference book to have on the shelf. Use it to answer questions which come up at different phases in a project, pick from it wisely and compare with others experience. When someone on the project says, "How should we go about interviewing users?", go and pick up this book, use the index and read the relevant material, then go and do the same in several other books.
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