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Interaction Design - the new bureaucracy (01 Dec 1999)
Bad Interaction Design is nothing new! In fact, we have a term for it "red tape" or more accurately "bureaucracy". Every time we have to deal with authority there is a form to be filled. How often do we get frustrated and annoyed by badly designed forms and overly complex bureaucratic process? Bureaucracy isn't coming to the web, its here already! Are you just another 21st Century Bureaucrat?
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