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Lifestyle Snapshots (03 Apr 2000)
In her recent interview with, Laura Arlov, stated that one of her biggest design problems, when considering Wireless Internet design, was the lack of Context understanding. Optimizing a design is best done when the Context of the User's interaction with the software, device or machine is understood. Context is a description or understanding of the actual interaction event.

For example, in a banking application, the User may be a Clerk, the Context may be that the Clerk is working at the counter with a Customer on the other side of the counter who wishes to deposit money into their Savings Account. Various interactions with the bank's computer system need to occur in order to complete the transaction. However, they are all occurring within the same Context - a single Customer, at the counter, with money to deposit.
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