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Two Tracks to a UCD Solution (30 Dec 2000)
Why should there be an objection to User Centered Design and developing a superior user experience. Surely, it makes good business sense? The answer is simple! To do it properly, you have to engage a usability professional or analyst to develop contextual analysis. Perhaps you have to use your imagination and develop imaginary personas based on target demographics. Next you develop a user interface prototype, perhaps as part of a participatory design process. Together, the designers, usability professionals and clients have devised what they think is THE answer.
Article URL: http://www.uidesign.net/2000/papers/twotrack.html

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