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Second sight: Dell re-design (23 Oct 2003)
Usability has since become a dominant mantra, and has lost its enlightening power. Moreover, the sense of human agency implied in the term "user" has been forgotten. Usability is a valuable element of the process, but it can't substitute for it, as it is limited. Usability can be used to improve an innovation, but it can't drive innovation.
Article URL: http://www.guardian.co.uk/online/story/0,3605,1068587,00.html

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