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How Usable is Jakob Nielsen? (07 Apr 2004)
Usability is about understanding human behavior. For one person to dictate how customers behave and how a field should apply best practices seems counter-productive. There are many wonderful "thought leaders" in the Usability and Human Computer Interaction world that many outside of the practitioner community rarely hear about. Jakob's colleague Donald Norman is just as influential, if not more, but his contributions seem more palatable perhaps because they help you learn instead of making you feel inferior. Or people like Brenda Laurel (a pioneer in User Interface Design and 3D interaction) who for a short stint was with Nielsen-Norman group. And there are many more who have contributed to the field
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