The coming war between Jakob Nielsen (The Benefactor) and Donald Norman (The Engineer) (26 Apr 2005)
If Jakob ruled the world, is this how we would live? In an attempt to control and standardise society, the Benefactor comes up with the logical conclusion to Taylorism. If you cannot standardise the mechanisms and interactions in society, then why not just standardise all of the users instead?
Article URL: http://usability.typepad.com/confusability/2004/04/the_coming_war_.html