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Media: New Thinking advocates Designing for the Majority (26 May 2004)
Clearly process information like this sits between content and design. And clearly the way the information was presented acted to panic people, not inform them. But the 80:20 argument he uses is also the one that flies in the face of accessibility. Tread this line with care.
Article URL: http://www.usabilitynews.com/news/article1715.asp

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