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Media: Cooper looks at Offshore Outsourcing and Design (24 May 2004)
It looks at the topic broadly, but the implications for usability and UCD shine through. For example, Cronin says: 'Further complicating the need for clear and complete product design and documentation is the fact that the use of offshore development changes the whole collaboration dynamic. Just about every design and development methodology I've ever heard of agrees on the fact that the most efficient and effective way to convey information and drive decisions is through face-to-face conversation.
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