Doubts cloud e-government sites (26 May 2004)
"People's problem-solving capacities matter to successful outcomes with government, not a specific technology," the report went on.
The fact that more than a third of Americans do not have internet access is one of the reasons why e-government sites are failing to engage users.
But impatience is also a factor.
"They want a conversation over the phone so they get immediate feedback on what to do next or even face-to-face interactions for certain kinds of problems," said report author John Horrigan.
Article URL: http://news.bbc.co.uk/1/hi/technology/3747021.stm
Read 113 more articles from BBC News sorted by
Next Article: Mainframes Redux