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The Confidence Game (23 May 2004)
Planning to test a designís usability addresses the fears of the unknown. It can show early in the process that a design is very likely to work. Of all the pieces of the puzzle, the user interface design is not the one that clients will need to worry about after a certain point. As designers, we may want to know all the ways a design can be perfected, but clients may be satisfied to know that it is good enough, convinced it is less risky than the projectís other challenges. Since managing risk is the essence of engineering practice, this approach appeals to engineers.
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