Too Much (bad) Information (21 May 2004)
There was a point when I was showing prototypes to a group of users and one user said: "this thing does exactly what I do, and it just happens automatically when click this?" It was definitely awkward. I remember feeling bad, but I rationalized that freedom from handling this work would allow them to move up the chain, or explore new opportunities at the organization. Of course this rationalization is false. Chalk it up to progress perhaps.
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