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The cranky user: All I want is a quick, easy install (05 May 2004)
The fact is, your program has no business modifying my operating system. A system's OS should be modified with great care, if at all. Installers have become unnecessarily complex over the years. Most are trying to solve a number of unrelated problems at once, while they're often unable to perform their primary task reliably. The solution is obvious: stop trying to reinvent the wheel. Instead, invent a standard installer that's bug free and built using the best-of-breed features that are already out there.
Article URL: http://www-106.ibm.com/developerworks/web/library/wa-cranky40.html

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