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Is it Time to Upgrade? (05 May 2004)
How many times has a vendorís help desk operator told you that the solution to a problem is either an upgrade or a patch? Those of us in the IT industry are familiar with this reply because thatís the advice our own helpdesk operators tell our customers. If corporate profits depend on improving product design, and selling upgrades, there is no profit in supporting old software and creating patches. The profit is in selling new and improved products.
Article URL: http://www.stcsig.org/usability/newsletter/0404-editorial.html

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