How Much Interaction is Too Much? (05 May 2004)
Simply recognizing that facilitation is a real, difficult, hard-to-acquire skill may help. This is particularly the case for beginners, especially when one realizes that the skills involved are not natural in any sense of the word. As Donna Maurer puts it, "One of the hardest things to do is to learn when to keep quiet." It is natural to want to keep the conversation going, to participate, to be helpful. Much of the mentoring I have done has focused on this basic skill.
Article URL: http://www.stcsig.org/usability/newsletter/0404-howmuchinteraction.html
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