Up, Up, & Away (25 Mar 2004)
Some of Nielsen's online site observations: US Airways provides the best options for comparing fares and provides a broader range of available flights than the other carriers; JetBlue and US Airways have the easiest homepages to navigate. On the negative side, Nielsen said, United's site was too cluttered with advertisements and pictures.
Article URL: http://www.poynter.org/column.asp?id=31&aid=63032
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