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Remote Contextual Inquiry: A Technique to Improve Enterprise Software (19 Apr 2004)
Enterprise software usability is difficult to evaluate because the standard product shipped on a CD is almost always customized when it is implemented. How then can we learn about the design issues that actual users encounter with customized software?
Article URL: http://www.boxesandarrows.com/archives/remote_contextual_inquiry_a_technique_to_improve_enterprise_software.php

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