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Usamajility!? (16 Apr 2004)
As HCI people, we learn early in our work how important feedback is to design. Feedback from the users and feedback from the system to the users. When it comes to voting, feedback is paramount. It doesn't matter whether we're talking about chads or touch screens. The user needs to know for certain that the person they want to vote for is indeed who the system records. Equally, the users need an avenue to easily give feedback on the system. Many voters who were confused by the Florida ballots either were too intimidated to report their issues or did not know where to go to do so. In this area, perhaps voting machines can improve the experience.
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