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Why Consumer Products Have Inferior User Experience (15 Mar 2004)
Why does TiVo get it while other consumer electronics vendors don't? My guess is that TiVo's usability advantage comes from being based in Silicon Valley. And, while it's possible that TiVo has grokked usability simply because my thought waves emanate as I pass its headquarters en route to my favorite Indian restaurant each week, the more likely explanation is that Silicon Valley has been permeated with the seeds of a usability culture over the past five years.
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