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Keystroke Level Modeling as a Cost Justification Tool (29 Feb 2004)
This article provides a high level overview of a case study which illustrates the adaptation and use of the keystroke level modeling technique to cost justify the development of a new Web-enabled application intended to replace a set of old mainframe based applications. While the case study has been heavily disguised, it is based closely on an actual project, and the results reported here are in important respects very real.
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