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Six Steps to Better Interviews and Simplified Task Analysis (16 Feb 2004)
spend a lot of time helping clients conduct task analysis to form mental-model diagrams. When teams first start analyzing the interview transcripts they’ve collected, they often run into a confidence issue. 'How will we know if we get the task groups right?'
Article URL: http://www.adaptivepath.com/publications/essays/archives/000295.php

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