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Value-Driven Intranet Design (09 Feb 2004)
Fixing an intranet can be likened to trying to repair a submarine while at sea. Your customers will continue to have needs for new services and functionality while you try to fix the existing problems. But by identifying where the true value of your intranet lies, managing your talent pool effectively, and engaging with your business community strategically, you will be able to align your customers with your vision of the intranet, meet their most important needs, and fix the right services at the same time.
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