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United Kingdom adoption agency Web sites (09 Feb 2004)
The United Kingdom made major changes in its law on child adoption in 2002. The government is also requiring central and local government agencies to provide more information to the public via the Internet. This paper investigates how U.K. local authority and voluntary adoption agencies present information about themselves and adoption on the Internet. It examines the Web sites of 30 U.K. adoption agencies in terms of 189 features of information architecture and information content, to see to what extent they fulfill their mission of informing the public and reach recognized industry and government standards of presentation. The results show major shortfalls in almost every respect.
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