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The Case for Open Source Software in the Library Market (28 Jan 2004)
In some types of markets, competition increases product development efficiency and lowers prices. This is not the case in the library software market. Many library applications are expensive and not responsive enough to the needs of libraries and their users. This is not the fault of libraries or of library software vendors, almost all of which try very hard within the present market conditions to develop good products and services. But current marketing practices serve as a barrier to cost reduction and to the enhancement of product quality that could occur with different marketing practices.
Article URL: http://www.acm.org/ubiquity/views/v4i47_dorman.html

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