Heuristics to Evaluate Online Help (26 Jan 2004)
Donn was tasked to evaluate online help. However, he had point of reference on which to evaluate content and quality. There is no consensus concerning what criteria constitute good online help. So, Donn created his own heuristic checklist.
Article URL: http://www.stcsig.org/usability/newsletter/0401-heuristics.html
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