The phones don't stop (Part two) (09 Jan 2004)
I'm getting my morning coffee when I strike up a conversation with Joanne, who works "upstairs," in one of the dark recesses of the building. She tells me she's been here for four years, but has met very few people outside of her own department, production. I tell her it's because of the subliminal messages they pump out through the P.A. system, telling us to resist the urge to engage in interdepartmental conversation. She thinks that's funny, but there is a strange sadness to this truth for both of us.
Article URL: http://www.salon.com/tech/feature/2004/01/09/call_center_two/index.html
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