The phones don't stop (Part one) (08 Jan 2004)
I'm always bright and cheerful, when I'm not bent over my computer keyboard, my head in my hands, cursing the darkness. I'm quick with a joke, but few notice that the humor is designed to deflect. I occasionally flash back to how open and friendly I was during my first months here. This was an attempt to change my stripes, to not be so cynical or acerbic. But it did not work. I reverted to my old self as soon as the bubble burst on my new panacea.
Article URL: http://www.salon.com/tech/feature/2004/01/08/call_center/index.html
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