The cranky user: Anthills into mountains (07 Jan 2004)
Don't do unto others as auto-response systems do unto you. Because if
you've suffered the frustration of trying to get past form letters to
solve a problem, you know it won't endear your site to anyone.
Article URL: http://www-106.ibm.com/developerworks/web/library/wa-cranky36.html
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