Usability Views Article Details
 home | timeline | recent | popular | e-reports | userati | about this site

The cranky user: Anthills into mountains (07 Jan 2004)
Don't do unto others as auto-response systems do unto you. Because if
you've suffered the frustration of trying to get past form letters to
solve a problem, you know it won't endear your site to anyone.
Article URL:

Read 173 more articles from IBM sorted by date, popularity, or title.
Next Article: UK UPA team welcomes New Additions
This site is a labour of love built by Chris McEvoy