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The intranet gets serious: Part 4: if you can't measure it, you can't manage it (08 Dec 2003)
Intranets don't self-organize. Without planned, centralized information architectures and clearly defined published processes, they become unproductive. Intranets often have applications that either don't work properly, are too difficult to learn, or have no clear business benefit. Applications, like content, must be able to establish a clear return on investment.
Article URL: http://www.gerrymcgovern.com/nt/2003/nt_2003_12_08_intranet_4.htm

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