Phantom authority, self-selective recruitment and retention of members in virtual communities: The case of Wikipedia (01 Dec 2003)
This paper employs team and club good theory as well as transaction cost economics to analyse the Wikipedia online community, which is devoted to the creation of a free encyclopaedia. An interpretative framework explains the outstanding success of Wikipedia thanks to a novel solution to the problem of graffiti attacks - the submission of undesirable pieces of information. Indeed, Wiki technology reduces the transaction cost of erasing graffiti and therefore prevents attackers from posting unwanted contributions.
Article URL: http://firstmonday.org/issues/issue8_12/ciffolilli/index.html
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