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Unpopular Culture: The Ritual of Complaint in a British Bank (26 Nov 2003)
After a year spent studying the day to day working of staff in a British Bank, the ethnographer John Weeks found that what dominated the bank’s work culture was complaining and that though griping was endemic in every department, and at every level, it seldom led to any alteration in the ways things were done.
Article URL: http://www.bbc.co.uk/radio4/factual/thinkingallowed_20031126.shtml
  28.59    (Thinking Allowed)  

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