Usability Views Article Details
 home | timeline | recent | popular | e-reports | userati | about this site

Two Sigma: Usability and Six Sigma Quality Assurance (24 Nov 2003)
On average across many test tasks, users fail 35% of the time when using websites. This is 100,000 times worse than six sigma's requirement, but Web usability can still benefit from a six sigma quality approach.
Article URL:

Read 328 more articles from Jakob Nielsen sorted by date, popularity, or title.
Next Article: Unusual Interfaces: Talking into your Hand, Tapping into Typing
This site is a labour of love built by Chris McEvoy