Usability Views Article Details
 home | timeline | recent | popular | e-reports | userati | about this site

IT Services = People + Tools + Processes (12 Nov 2003)
People are the most relevant part, bringing their intelligence into the service equation. They are also the most expensive part but the very key for overall success. When treated separately from tools and processes, people's group behavior can be better understood. But once they become intertwined with tools and processes, people's behaviors become unpredictable, changed and biased. They are exposed to training, skill improvements, learning from mistakes and being the attraction point of each and every knowledge management activity.
Article URL: http://www.acm.org/ubiquity/views/v4i37_delic.html

Read 304 more articles from Ubiquity sorted by date, popularity, or title.
Next Article: Media: Discover tells How the Web Edits News
This site is a labour of love built by Chris McEvoy