Message Severity Levels: How Much Is Enough? (03 Nov 2003)
Martin and Mayuresh conducted usability tests of their error messages, and present their findings in this article. Their hypothesis: increasing the number of severity levels, or granularity, does not improve a userís ability to interpret the problem described in the message.
Article URL: http://www.stcsig.org/usability/newsletter/0310-message-severity.html
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