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Compassion and the crafting of user experience (28 Sep 2003)
How I, at least, ensure that my work meets my criteria for right livelihood is by practicing it with compassion. This may, at first blush, appear to be a strange word to stumble across in this context. But to my mind, this is the crucial insight at the heart of the discipline: a good user-experience practitioner has to be able to imagine, and share the frustrations of, the human users of the artifact in question, in the hope that these frustrations can be reduced or eliminated.
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