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Making Rich Web Application Architecture Usable (27 Sep 2003)
Software designers have become notorious for concentrating on implementation patterns and neglecting the user. It is easy to get lost in grand concepts at an abstract level and get excited over stuff that makes your work as a developer easier; thus, the needs and desires of the "real" users may sometimes take a back seat. Identifying the usability constraints and designing within them keeps the focus on the user.
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